These documentation files provide basic configuration and usage information for our main systems. We also provide usage orientation and assistance for all of our services, free of charge, on request.


Quick Reference

Image of our Quick Reference Card provided for all new phones

Auto-Attendant Users Guide

This guide is for our customers who have only remote or cell-phone based phone service with us, and no in-office phones.

Analog Users Guide

For users of standard analog phones and cordless phones, either with our Line Replacement service or Hosted PBX service.

GXP 4-line and 6-line Desk Phone Users Guide

For customers with our Hosted PBX service, using the GXP-2000 series phones.

Yealink Cordless Phone Users Guide

For the 4-line digital Yealink cordless phone

GXV 3-line Video Phone Users Guide

For customers with Hosted PBX service and the GXV series video phones, this includes basic phone operation including 2-way video calls.

Video Conferencing Users Guide

Instructions for using the Red Road Telecom Video Conferencing System, the only system in the world that enables multi-party video conferencing with standard desk model video phones like the GXV3140.

GXV3140 Full Users Guide

The manufacturer's complete manual for this award-winning video phone, including Skype video calling, camera adjustments, and all the details.

Mailbox Recording Quick Reference

For recording normal greetings, menu boxes, driving directions and other recorded announcements, this guide shows you several easy ways to make and verify your recordings, including uploading a pre-recorded sound file and using our Text-To-Speech system, as well as recording with a phone using your own voice.

Messaging and Call Routing Users Guide

Using the voice mail system, including the phone-based manager and the web-based manager, Mobile Extension, and all aspects of the voice messaging system, Day/Night/Break modes, and call routing administration.

Mitel Users Guide

For users of Mitel 5000-series phones on our Hosted PBX service.