Call Center

Big-Business Call Handling for Small Business!  Handle more calls with fewer staff, and enable staff members at different locations - even on cell phones - to share the load of incoming calls with a professsional and uniform presentation to your customers.

Smart Queuing: Direct calls to logged-in agents according to any of several different strategies:  round-robin, least busy, ring all, whatever makes sense for your particular business.

Agents Anywhere: With our multi-location service, you can have agents at home, in multiple offices, even on other islands. Once an agent logs in, she becomes part of the pool available to take calls.  Using our private network services, integrate your customer information system wherever you have agents.  You can even have agents log in via cell phone to take calls.

Information—On—Hold: Periodically let your customers know where they are in the queue and what the estimated wait time is.  Provide your own custom message-on-hold: keep communicating even while they’re waiting for an agent.

Reports: Track queue lengths and hold times so that you can make good choices about staffing levels.  See when your busiest times are and who your busiest agents are.

Call Handling Options: Control how long a caller remains in the queue and what happens then: escalate to more/other phones, go to voice mail, ring the company operator, even transfer to an outside number.