Traditional VoIP Service
Beyond Our Coverage Area, We Still Have You Covered

Yes, But? Or Yes, And?

After 4 years of promoting our non-Internet method of delivering VoIP service, we decided to start offering Internet-based VoIP service as an alternative when our primary network is not available.

This makes it possible for us to use our favorite word a lot more often: YES!

 

Even if your business is located outside our primary coverage area, we can still provide our full Hosted PBX or Line Replacement services to you. You have all the same options for phones, features, and solutions.

You will need a solid, reliable Internet connection. Generally, fax machines and alarms work fine over our Internet-based VoIP service. Other modem communications such as credit card terminals and postage meters may require a standard analog phone line.

We have customers with offices on the mainland, and we're providing our full coordinated multi-site service to them, using our private network here and the Internet on the mainland. It works great!

No Cost, No Risk Trial

Because the Internet-based delvery of phone service is dependent on a major factor that is out of our control (the Internet), we offer this process for setting up your service: we will install one or two phones and our network interface equipment, at our expense and at no cost to you, for a trial period. We ask that you place as many calls as you can using our phones during that trial period. At the same time we will be monitoring the phone connections 24/7. We will also install and test the adapters needed to provide service for any other devices you require, such as fax, credit card terminal, alarm, or postage meter. At the end of the trial period you and we can decide together whether to proceed with the full installation.

More Technical Details - Feel Free To Ignore! :-)

VoIP stands for "Voice over Internet Protocol". It's pretty generally taken to mean telephone service over the Internet. And that is what it did mean until Red Road Telecom introduced the private network model for delivering telephone services. We use a private DSL network, not the Internet, to connect your phones to the public telephone network. You may have heard of PBX systems that use VoIP phones inside your office. These phones have better voice quality and far richer feature sets than older analog phones. Our private DSL network extends the advantages of VoIP phones beyond the local area network, without using the Internet. We use the Internet protocol, which is the language spoken by these phones, but we don't use the Internet.

When is VoIP not VoIP?

Why does this matter? Because the problems associated with Internet-based phone service are not caused by the protocol (IP), they're caused by the unmanaged free-for-all that is Internet data routing. When information is transmitted over the Internet, it's broken up into packets. Each packet makes it own way to its destination, and sometimes packets arrive out of order and with great variations in their travel time. For communications like email or web browsing, this makes no substantial difference and you usually can't even see it. But for real-time communications like a phone call, it makes a huge difference.

Since we can control both sides of the transmission on our private DSL network, we can use the standard practice to make sure that voice packets always take precedence over other packets. So, our customers can download huge data files or send massive emails simultaneously with talking on multiple phones and there is no problem.

But over the public Internet, we cannot control the precedence given to voice packets. So they have to wait in line just like all the other packets, and they arrive unevenly. If the Internet connection is fast enough and reliable enough, this usually does not pose a huge problem. We adjust the phones to use the minimum amount of bandwidth, and we make other adjustments to the data transfer process so that we minimize or completely eliminate the hiccups.