Red Road Telecom Support

 

We are dedicated to your being thrilled with our service. Please don’t hesitate to contact us if there’s anything we can do for you.

You can call us at 443-2700, send email to support@redroad.com, or open up a trouble ticket in our online ticket system. The system asks for your company ID, which is on your invoice. If you don’t have it handy, just put in “unknown”, we’ll still help you!

Our web-based managers enable you to configure your phones, call forwarding, voicemail options, holiday schedule, most aspects of your service.  You can upload recorded announcements or on-hold music, or use our text-to-speech system to create messages.  Our Call Center Queueing System has a web-based manager as well, where you can log agents in and out of any of your queues and view detailed stats on how your call center is performing.

We are always happy to do any configuration you need, at no charge.  We’ll set up menus, record announcements, configure your call forwarding and voicemail-to-email settings, anything you need.

Unlike other Hosted PBX vendors, we are not looking to squeeze a profit out of moves-adds-changes, we’re looking to support you in every aspect of your business phone system operation.

 

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