Business VoIP Hosted PBX Features
“These Phones Can Do Anything!”
Red Road Telecom provides dozens of business VoIP Hosted PBX features. Many of these are standard for any phone system. Some are what we call “key system envy” features – things that most cloud-based phone systems cannot do. And a bunch are specific to us, features that were requested by our customers and that we developed just for them.
We Love To Say “YES!”
Need something you don’t see here? Have an idea for a VoIP Hosted PBX feature that would help your business? We do new stuff all the time, we’re programmers!
Transfer and Forward
Transfer a live call to any number. Set any phone or even your main number to forward incoming calls to any number you choose.
With a customer on the line, you can call a staff member’s cell phone, prepare them for the call, and then transfer it directly to them.
Music On Hold
Park and Page
Click To Call
Voxitude® Call Recording
Voxitude® Call Recording lets you record the call you’re on, on the fly. Or automatically have all your calls recorded. Retrieve recordings using our web-based manager where you can search by caller ID, date and time. Using our Reservations Integration feature, you can find all recordings associated with a given reservation.
Recordings stay online on our server for 90 days, and you can retrieve any recording from our off-site backup on request at any time.
Web Based Control
Buddy On Hold™
Professional Phone Operation Anywhere
With our Mobile Extension service you can receive business calls on your home phone or cell phone, and you’ll know when you answer the call that it’s a business call so that you can answer appropriately. These calls will never go to your personal voicemail – if you don’t answer, they go to your Red Road Telecom voicemail. Call your clients from any phone, and they will see your business phone number as the Caller ID.
Scheduled Call Handling
Call Center Queuing
Our Call Center system enables you to handle more calls more efficiently. Staff can log in from anywhere to receive calls. The web control panel gives you live views of all queues and enables logging in and out.